COVID-19 Message - Temporary Closure

Updated 23rd March 2020

Dear valued customer,

We want to be a responsible business for both our employees and customers at this time.

Which is why we have decided due to the escalating situation caused by Covid-19 (Coronavirus), Saltmarine Cars has taken the decision to temporally close our showrooms and service centre effective from Monday 23rd March at 18:00 until further notice.

If you have a car on order and are expecting delivery or collection, or have a service booking with us don't worry we will be in contact with you to arrange this with you.

We are still here for you

Looking for a car? You can still browse new and used cars on our website from the comfort of your home via smartphone, tablet or computer.

You can reserve any used car on our website for only £199 for 48 hours.

We offer a collection & delivery service for our customers with Service / Aftersales bookings & will facilitate such requests from customers who are self-isolating,

Keep up to date

You can keep up to date with any updates and changes on our social media channels and website.

Useful Contacts

Please complete an enquiry form on our website or alternatively email sales@saltmarine.com or if you have a service booking or requirement then email service@saltmarine.com.

If you need to contact us in an emergency only please dial 07739 754461

Please see below list of useful numbers that you might need to contact during this time.

Hyundai:

- Customer Services: 0800 981 981

- Finance Customer Services: 0800 085 1826

- Roadside Assistance: 0800 980 2733

Ford:

- Customer Services: 020 3564 4444

- Option 1 - Ford Roadside Assistance

- Option 2 - Ford Accident Management

- Option 3 - Ford Online Sales Service

- Option 4 - Customer Relationship Centre

- Option 5 - Ford Technical Information

- Option 6 - Ford Credit, Ford Lease & Ford Insure

Mazda:

- Roadside Assistance: 0800 777 179

- Accident Helpline: 0800 015 0367

Motability Operations:

- Customer Services: 0300 456 4566

- RAC Breakdown: 0800 73 111 73

- Breakdown ROI: 1800 535 005

- Insurance: 0300 0373737

- Glassline: 0300 037 9944

Finance:

- Santander Consumer Finance: 0800 085 1744

- Evolution Funding: 01246 458 800

We wish you and your family best wishes and hope to be open for business again soon enough

Stay safe & kind regards

The Salt Family - Saltmarine Cars

COVID-19 Message

17th March 2020

Dear Valued Customer,

We would like to advise all customers that Saltmarine Cars showrooms and service centre continues to operate as normal.

As you would expect, the health and safety of both our valued customers & our employees is our highest priority. As a result, we are closely monitoring and following on-going government and public health advice in relation to the COVID-19 (Coronavirus) situation in Northern Ireland.

We are committed to maintaining our high standards of service at our dealerships, so thought we would share with you some of the procedures we have put in place to safeguard our staff and customers to keep our doors open:

WHAT WE ARE DOING:

• We have asked our staff to desist from shaking hands with customers for the time being, and to avoid close contact

• We are regularly disinfecting high traffic areas and touchpoints such as door handles and handrails at least hourly in addition to daily deeps cleans

• All staff are regularly washing their hands with hot water and soap before and after any customer engagement

• Disinfectant wipes are available to use before / after test driving any vehicle

• Tissues, hand sanitisers, disposable hand towels and bins are readily available throughout the building and we ask staff & customers to ensure used tissues are placed in the bin immediately and hands then washed or sanitised

We understand that despite these precautions, you may be unable or unwilling to visit our dealership during this time. If this is the case, please be aware of a number of additional measures we have taken that could alleviate this for you:

ADDITIONAL MEASURES:

• You can reserve online any used vehicle on our website for only £199 as a fully refundable deposit

• If there is a vehicle that you are interested in on our website https://www.saltmarine.com/used-cars/ please contact us via any of the methods online and we can arrange to take a bespoke video of the vehicle and send it to you at home

• Depending on your location, and on receipt of a fully refundable deposit, we can arrange to deliver the vehicle to your home for a test drive. All contact points including the doors, steering wheel, gearstick, dash area and seat will be disinfected on delivery and collection

• If you decide to purchase, or already are waiting to collect a vehicle, we can arrange home delivery to your door (a charge may apply depending on distance)

• If your vehicle requires a service, repair or an MOT we can arrange a collection and delivery service (a charge will apply), and the vehicle will be washed and steering wheel, gearstick, dash area and seat will be disinfected on the vehicle’s return to you

• If you wish to make a vehicle viewing or service appointment we can also arrange for this to take place at a specific time when typically the dealership is a little quieter. Please mention this on the telephone, email or online booking form when booking

We are very much open for business for our customers and staff and thank you for your continued support at this time. We will continue to monitor the situation and follow any health advice and issue updated guidance as required.

If you have any specific concerns or queries please do not hesitate to contact us either by phoning 028 8772 3376 or request a call back using the form below.

We wish you all good health and best wishes from our family to yours.

The Salt Family

Saltmarine Cars