Our Service Promise

At Saltmarine Cars, when you have your car serviced with us, you can be assured we will look after you with our service promise.

On Arrival we will:

• ​Attend to you promptly
• Agree the work to be carried out and provide a fully inclusive quote
• Agree a time when your vehicle will be ready to collect

During the day we will:

• Ensure that only appropriately trained manufacturer technicians carry out work on your vehicle
• Check for any updates recommended by manufacturers and perform these free of charge
• Provide a professional recommendation if we identify any parts that require replacing, about whether they should be replaced immediately, or at which point in the future they should be re-checked
• Only ever replace additional parts with your permission
• Use genuine parts, which all carry a warranty*
• Call you to confirm when your car is ready

*Parts fitted during a warranty repair have a warranty duration equal to the remaining period of the vehicle warranty.

On collection we will:
 

• Explain the invoice to you to ensure you understand the work that has been carried out

Following your visit we will:
 

• Do everything we can to call you following your visit, in order to monitor customer satisfaction and to continually improve the service we offer you